We’re here for your story.

Each question has a place for both partners to answer. Your book keeps those perspectives separate and labels them by name. Continue through the illustrated chapter journey at your own pace.

Open a question, choose the partner whose story you are telling, and tap Record. Allow microphone access, record, then save the recording to the answer. You can play it back, replace it, or remove it using Recording options. Saving keeps the original audio on your device and starts its private account backup. Check the backup message before deleting the app or changing phones.

Choose Transcribe recording when you want written words. OurStory asks separately before sending your recording to OpenAI through its servers. You can decline and keep recording or writing. The original audio remains attached if transcription fails; try again when you reconnect. A requested transcript can also retry while the app is open and transcription permission remains enabled. To stop future submissions, open AI sharing permissions in Settings and choose Stop future AI sharing. This stops future transcription and illustration sharing for your account on this device, keeps saved recordings and transcripts, and does not recall audio already sent. Existing words you have written stay unchanged. Use Read transcript to review the result and choose whether to use it as your answer.

A normal update is intended to keep the app’s existing local data. Install the update directly without deleting OurStory first. This includes saved answers, recordings, photos, and book edits. An update is different from deleting and reinstalling the app.

Link your guest account to Apple, Google, or email and let backup finish while connected. Return with that same account to restore uploaded content. A guest account alone does not provide reliable recovery after reinstalling. If you see a pending backup notice or a message saying a recording is saved on this device, keep the app installed and use Retry. Linking an account does not upload unfinished changes by itself. Anything saved only on the device can be lost when you delete the app.

Open your book and choose Edit on the page you want to change. In the page studio you can edit text, add or remove photos, and move or resize elements. Save your changes before exporting again.

When you create or update a book, included recorded answers automatically get a QR code. Preparing the book publishes the named person’s answer, selected photos, and original recording. Anyone with the code or link can open that shared memory without signing in. Answers with sharing enabled in an earlier version can also retain a link. Saving an answer and private account backup alone do not publish it.

Editing a draft or replacing or removing its recording does not automatically change the shared memory. Creating or updating a book can update the content at an existing link, including codes already printed. Keep codes out of public photos if you do not want to share the memory widely.

Email support to request help with an individual link. We may need to verify account ownership. Account deletion also revokes your shared memory links. A revoked link stops opening the memory, including from previously printed pages. Removing a code from a book page does not itself revoke the link.

Creating or updating a book later with that recorded answer can publish a new link; the revoked link stays unavailable. Photo or recording links already issued can remain available for up to ten minutes after revocation. Copies someone already downloaded cannot be recalled.

Review your pages and open the print order flow. Hardcover books require at least 24 pages. Review the actual price, shipping, and address in checkout before paying. OurStory uses Stripe for checkout and Lulu for print fulfillment. Contact support promptly about an order issue; a book already in production may not be changeable.

Account deletion is available from the app’s Settings. You may need to sign in again before confirming. Account deletion revokes shared memory links and removes associated private cloud content, with exceptions for payment records and outstanding orders described in our privacy policy. You can also email support from the address associated with your account for help. Deleting an account cannot recall downloaded files, printed books, or copies other people already saved.

OurStory uses Google Gemini and OpenAI to generate or edit illustrations for your book. With your permission, selected partner names, answers, photos, images to be edited, and editing instructions are sent through OurStory servers to these providers. Your book keeps each person’s original answer. You can decline and keep writing or editing pages by hand. Open AI sharing permissions in Settings to stop future illustration and transcription sharing from that account on this device. This does not undo processing already completed.